Order Information
What are your delivery times?
What are your delivery times?
Orders received before 11 a.m. are processed the same day. Orders received after 11 a.m. are processed the following business day.
Estimated delivery times:
– Quebec: 1 to 3 business days
– New Brunswick & Ontario: 3 to 5 business days
– Rest of Canada: 5 to 7 business days
Please note that additional delays may apply for remote areas or during peak demand periods, especially from fall through the holiday season, due to increased carrier volumes.
Is it possible to pick up my order in person?
Is it possible to pick up my order in person?
Yes, you can pick up your order in person at the following address: 1710 Route Transcanadienne Dorval, QC H9P 2X7
I need an item urgently, can you help me?
I need an item urgently, can you help me?
We’re here to assist you. Please contact our order department at order@speclite.ca.
We’ll process your request as quickly as possible, depending on product availability and delivery options.
Which carrier is responsible for shipping my order?
Which carrier is responsible for shipping my order?
It depends on the delivery region. We select the carrier that provides the most reliable and efficient service for your area.
Can I get an estimate of delivery costs?
Can I get an estimate of delivery costs?
Yes, you can contact us for a delivery cost estimate based on your order details.
Do you deliver throughout Canada?
Do you deliver throughout Canada?
Yes, we deliver throughout Canada.
What should I do if I haven't received my order or it's late?
What should I do if I haven't received my order or it's late?
Please contact us promptly, and we will investigate the situation and provide you with a response as soon as possible.
Products and Services
I'm looking for an item that doesn't appear on your site, what should I do?
I'm looking for an item that doesn't appear on your site, what should I do?
Please contact your representative, if you do not have an assigned representative, please contact us by phone or at info@speclite.ca .
Do you offer discounted rates for bulk purchases?
Do you offer discounted rates for bulk purchases?
Yes, discounted pricing is available on select products, particularly when we have excess stock. Please contact us for more information.
What payment methods do you accept?
What payment methods do you accept?
For new customers, the first order can be paid by credit card or bank transfer while we conduct a credit check to determine your credit limit and line of credit.
For existing customers, we accept checks; however, direct deposit is our preferred method of payment.
Detailed payment instructions are provided in the account opening form.
For any payment-related questions, please contact us at accounting@speclite.ca.
What if my order is damaged or incorrect upon delivery?
What if my order is damaged or incorrect upon delivery?
If you receive a damaged or incorrect order, please take a photo and refuse the delivery.
We’ll arrange a replacement shipment as soon as possible.
Send the photo to order@speclite.ca, and our team will contact you promptly to resolve the issue.
Do you offer product samples?
Do you offer product samples?
We can arrange a visit to present product samples or lend you some for trial purposes.
How do I know if a product is in stock?
How do I know if a product is in stock?
Our website is regularly updated to reflect current product availability and expected arrival dates for upcoming stock.
Guarantees and Certifications
What are your guarantees?
What are your guarantees?
Lighting: 5 years
Bulbs and tubes: 3 years
Emergency lighting: 2 years
Batteries and battery-powered products: 3 years
Accessories: 3 years
Controls: 3 years
End-of-line products: 1 year
Refurbished products: 1 year
For more information about our warranties, please visit our Warranty Claims page.
Are the products subsidized?
Are the products subsidized?
Yes, our products are eligible for subsidies through Hydro-Québec's "Efficient Solutions – Simplified Offer" program. This program is intended for commercial, industrial, institutional, and agricultural establishments and can cover up to 90% of the cost of energy-efficient lighting equipment.
What drivers do you use in your products?
What drivers do you use in your products?
We use premium drivers such as Sosen, Meanwell, and Inventronics in our outdoor lighting fixtures and high bays. For our more competitively priced fixtures, we rely on trusted brands like Lifud, Moso, and Arcata.
We carefully select the best drivers in each category to ensure stable, reliable lighting solutions.
Are the products easy to maintain?
Are the products easy to maintain?
Yes, our products are designed for easy maintenance.
Our luminaires are equipped with Ideal’s Luminaire Disconnect, which allows for quick and easy driver replacement without the need to replace the entire fixture.
Additionally, our luminaires are designed to provide easy access for maintenance, making the process even more efficient and convenient.
Are your products certified for Canada?
Are your products certified for Canada?
All our products are certified for the Canadian market according to CSA standards.
Most of our products are also cUL and cETL certified, and carry DLC certification to guarantee performance and efficiency.
For more details, please refer to the dedicated product page.
Customer Support and Availability
Are you open for orders during holidays?
Are you open for orders during holidays?
We operate in alignment with carrier schedules (UPS, FedEx, Canpar, GLS, etc.), with the exception of Quebec’s two-week construction holiday.
Orders placed on statutory holidays will be processed on the next business day upon our return.
What are your customer support hours?
What are your customer support hours?
Our customer service is available Monday to Friday from 9am to 5pm.
Photometry and ROI Analysis
What are the timeframes for doing a photometry?
What are the timeframes for doing a photometry?
We typically deliver a photometric analysis within 2 to 7 business days, depending on the complexity of the project and the volume of requests.
Is it possible to get a return on investment (ROI) analysis for my lighting projects?
Is it possible to get a return on investment (ROI) analysis for my lighting projects?
Yes, we offer ROI analysis for your lighting projects. This analysis helps you showcase the financial benefits of your project to your clients. To learn more, please visit our dedicated page.
How can I benefit from your photometry services?
How can I benefit from your photometry services?
Yes, we offer photometric analysis services to optimize your lighting projects, whether for new construction or renovation. To learn more, please visit our dedicated page .
Grants and Aid
Do you offer assistance in obtaining grants for LED lighting?
Do you offer assistance in obtaining grants for LED lighting?
Yes, we offer comprehensive assistance in obtaining grants through Hydro-Québec's "Efficient Solutions – Simplified Offer" initiative. This program is intended for commercial, industrial, institutional, and agricultural establishments and aims to encourage energy efficiency projects, whether for new construction or renovations.
To learn more please visit our dedicated page .
Your question was not answered?
Don’t hesitate to contact us today! Our team will be happy to support you every step of the way, offering personalized guidance and solutions tailored to your needs.