WARRANTY AND RETURN POLICY
The return and warranty request policy is applicable for ECO-LED®, ASPIRASIA® and SPECLITE® products. SPECLITE TECHNOLOGIES undertakes to deliver a product in good condition and functional. If you receive a damaged or defective product, SPECLITE TECHNOLOGIES will decide whether to repair or replace the product.
Please follow these steps:
STEP 1: Determine if your product is still under warranty:
LED fixtures and tubes: 5 year warranty
LED bulbs: 3 years warranty
Battery and battery-powered product: 3 years warranty
Controls: 3 years warranty
Emergency luminaires: 3 year warranty
Accessories: 3 years warranty
NB: The applicable warranties begin from the date of delivery of the said product, they are not subject to improper installation or misuse that exceeds the mechanical, thermal or electrical capacity.
When the warranty is still in effect and the product conditions are met for a reasonable return, you must proceed as follows.
STEP 2: Complete the warranty and return form:
Please complete the form directly at: https://speclite.ca/retour
Note that you must attach to the form photos (high resolution) of the product where we can clearly see:
- The product number
- The quantity of product to be returned
If there is any physical damage, or any pertinent details, we must see in one of the submitted photos.
When your warranty and return request is duly completed and submitted, our customer service department will contact you for our decision, here are the possible decisions:
- The product is easily repairable with one or more components that we will send to you at our expense (in this decision, the product does not need to be sent to us)
- The product is not repairable and we will send you a replacement product
- Product will be credited
Unless otherwise specified, decision 2 and 3 require the return of the defective product at your expense to:
SPECLITE (Quebec Office)
2022 Rue Lavoisier suite 130
Quebec, QC, G1N 4L5 Canada
TEL: 1 (855) 533-8818 EXT 410
An #RMA will be issued to you and you must clearly indicate it on the return box. No returns will be accepted without an RMA number and all shipping costs incurred in shipping the products and/or parts to our offices will be at the customer’s expense.
In the event that you need to return a product you must do so within 30 days of the RMA number, otherwise you may have to pay additional costs for the products or components sent.
Only the customer service department can make a decision on your warranty claim and issue an #RMA, no salesperson or other staff will be authorized to issue you an #RMA or make a decision regarding warranty and returns.
NON-DEFECTIVE PRODUCT RETURN POLICY
The return and warranty request policy is applicable for ECO-LED®, ASPIRASIA® and SPECLITE® products. You must complete the return form directly at: https://speclite.ca/retour within 30 days of invoicing. For any return exceeding 30 days from the date of purchase and up to a maximum of 180 days following the date of invoice, restocking fees apply, equal to 25% of the price of the product before taxes, indicated on the purchase invoice. No returns are acceptable after 180 days. This policy only applies if the product has not been used and has not been installed, the product must be in its original and undamaged packaging. No returns of clearance or final sale products will be accepted for return.
Upon receipt of your duly completed form, we will issue you an RMA number which you must affix to your return boxes and send to:
SPECLITE (Warehouse in Montreal)
Receipt of goods
1710 Trans-Canada Highway,
Dorval, QC, H9P 2X7, Canada
TEL: 1 (855) 533-8818 EXT 100
Any return of non-defective merchandise is at the customer’s expense. For any merchandise exceeding two pallets, you must make an appointment at firstname.lastname@example.org or by phone at 1 (855) 533-8818 EXT 100.
All returns must have been pre-authorized, with an RMA number issued by the SPECLITE Technologies Inc. customer service department. Any return without pre-authorization or #RMA will be refused. Only the customer service department can issue you an #RMA, no salesperson or other staff will be authorized to issue you an #RMA or make a decision regarding warranty and returns.
THANK YOU FOR YOUR COMPREHENSION AND COLLABORATION!